FREQUENTLY ASKED QUESTIONS

General Questions

What is an exit escape room?

An exit escape room is a form of a real-life entertainment where participants are in a room with a specific theme and scenario alongside with other players, also known as an exit room. The objective is to complete a series of challenges in order to achieve a goal within a specified amount of time. Typically the goal is to escape the room, but not always!

How long do I have to escape?

The time limit to escape our rooms is 60 Minutes.

What is the recommended number of participants?

The recommended number of participants is listed for each room in their corresponding descriptions. There is a minimum player in order to book the room. This is so that there is a sufficient number of players to help each other solve the puzzles for the best player experience.

Please contact us for events and groups larger than the room’s recommended maximum.

Can I use the bathroom in the middle of a game?

You are free to enter and leave the room as you please, however, the game timer will not be paused and continue to countdown. It is recommended you use the restroom prior to the start of the game

Can I bring my cellphone into the room with me?

You cannot bring any electronic devices (phones, recording devices, smart watches etc) into the rooms unless it is for medical reasons or you are expecting an important call. Lockers are provided for you to securely store your personal belongings if needed.

Do I need to bring anything?

You do not need to bring anything other than positivity, willingness to have fun and a desire to work with others!

Costs

How much will it cost to play your rooms?

Check out our pricing page for all of our pricing details.

How much does it cost to book a corporate or private event?

Please visit our corporate and private events page for pricing details.

Booking & Reservations

How do I book an exit escape room?

Bookings are made through our online booking system.

Please note that bookings are subject to availability. Our booking system will close the availability of the rooms 60 minutes prior to their start time.

Can my group exceed the recommended player capacity?

We do not recommend exceeding the recommended player capacity, as our escape rooms are designed to accommodate the specified number of people. Our player capacity is limited due to room size and fire codes. However, we may be able to accommodate more players depending on the room.

Please note that space is limited and the room may be more crowded with additional players if you exceed the recommended capacity.

Do you take walk-ins?

Yes, please note that walk-in bookings are subject to room availability at the time of walk-in. Therefore, we cannot guarantee you will be able to play a room during a walk-in.

Please email or give us a call at +1 (778) 807-5990 to check room availability for that day.

How early should I show up prior to my booking?

Please arrive at least 20 minutes prior to your game so that you and your group can sign in and get briefed on the house rules and safety. To respect the game time of other players, all games will start on time, even if a player/group is late for their booking so that we don’t disrespect future players by pushing back their bookings.

Can I book a room privately for my group?

Yes, please select the book entire game button under options when making your booking. This means that no other players will join you in your experience. There is no additional charge.

Can I book a corporate or private event?

Yes! Please check out our events page for more details.

Corporate & Private Events

Can I book for a corporate or private event?

Yes. We can accommodate events of any size, however, there is a maximum amount of people that can be playing at a time.

Please check our private & corporate events page for pricing and more information.

Room Elements & Game Related Questions

What if we get stuck on a puzzle and can’t figure out what to do?

If you find yourselves struggling to solve a puzzle, you may request for a hint by pressing the hint button inside of the room. However, our rooms are equipped with a self-service iPad that allows you to govern when you would like a hint.

Can I keep playing the game when the timer runs out?

If there are no bookings after your group, you are welcomed to stay and continue playing the room. We do not charge additional fees.

How many groups have managed to escaped?

We try our best to keep our room statistics up to date. Our escape rooms are designed to have an escape rate between 20% – 80%.

If you are struggling to solve a puzzle, we have an electronic tablet inside the game. You are in control of the amount of help you need!

Are your rooms appropriate for children?

Please contact us for a recommendation.

Do you ever change your escape rooms?

Yes, we are constantly creating new puzzles and tech to implement in our escape rooms.

We also change our room themes periodically.

Check out our current rooms

Cancellation & Refund Policy

What is your cancellation and refund policy?

A refund can only be issued if you made your booking online with us and is canceled at least 24 hours before the time of your booking.

Cancellations within 24 hours of your booked start time can be rescheduled or be provided full credit; no refunds.

A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking.

Bookings made over the phone will be charged for the number of participants initially booked and standard refund policies still applied.

Please note, refunds are processed at the end of the month and it will take 3 – 5 business days for it to appear on your statements.

Can I change my booking?

Yes, changes to your booking can be made 24 hours prior to your booking by logging in through the view my bookings page

Please note that the time slots you wish to change to are subject to availability.

If you wish to request a manual change, please email or give us a call at +1 (778) 807-5990.

General Questions

What is Virtual Reality (VR) Arcade

Virtual reality (VR) which can be referred to as immersive multimedia or computer-simulated reality, replicates an environment that simulates a physical presence in places in the real world or an imagined world, allowing the user to interact in that world.

I am not a gamer, is VR for me?

We believe that virtual reality is the future of entertainment technology and is an amazing experience that anyone can enjoy, gamers and non-gamers alike.

Is there an age & height limit for VR?

Any customer under the age of 18 must have their parent/guardian present at the start of the booking to sign the Terms and Conditions in-person, on behalf of their child. If the player(s) are under the age of 12, they must have a parent/guardian present during their entire experience. You must be at least 26” (3’) tall to get the most out of the experience.

Do you give out demos?

We are more than willing to give you a complimentary 5-10 minute experience.

Can I wear glasses during game play?

Our headsets are designed to be usable while wearing small framed eyeglasses. However, we do recommend contacts for the best experience.

How many players can you accommodate?

Since we have 4 VR stations, we can accommodate a group of 4 players. If you group is more than 4 players, please call before booking to ensure the best experience!

Costs

How much will it cost to play?

Check out our pricing page for all of our pricing details.

How much does it cost to book a corporate or private event?

Please visit our corporate and private events page for pricing details.

Booking & Reservations

How do I book a VR station?

Bookings are made through our online booking system.

Please note that bookings are subject to availability. Our booking system will close the availability of the rooms 60 minutes prior to their start time.

Do you take walk-ins?

Yes, please note that walk-in bookings are subject to availability at the time of walk-in. Therefore, we cannot guarantee you will be able to play during a walk-in.

Please email us or give us a call at +1 (778) 807-5990 to check room availability for that day.

How early should I show up prior to my booking?

Can I book a corporate or private event?

Yes! Please check out our events page for more details.

Corporate & Private Events

Can I book for a corporate or private event?

Yes. We can accommodate events of any size, however, there is a maximum amount of people that can be playing at a time.

Please check our private & corporate events page for pricing and more information.

Cancellation & Refund Policy

What is your cancellation and refund policy?

A refund can only be issued if you made your booking online with us and is canceled at least 24 hours before the time of your booking.

Cancellations within 24 hours of your booked start time can be rescheduled or be provided full credit; no refunds.

A booking is considered a no-show if we aren’t notified about a booking cancellation at least 1 hour prior to the start of the booking.

Bookings made over the phone will be charged for the number of participants initially booked and standard refund policies still applied.

Please note, refunds are processed at the end of the month and it will take 3 – 5 business days for it to appear on your statements.

Can I change my booking?

Yes, changes to your booking can be made 24 hours prior to your booking by logging in through the view my bookings page

Please note that the time slots you wish to change to are subject to availability.

If you wish to request a change, please email or give us a call at +1 (778) 807-5990.

FREQUENTLY ASKED QUESTIONS

General Questions

Costs

Booking & Reservations

Corporate & Private Events

Room Elements & Game Related Questions

Cancellation & Refund Policy

General Questions

Costs

Booking & Reservations

Corporate & Private Events

Cancellation & Refund Policy

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